Returns Policy

Returns & Exchanges

We will accept returns and exchanges on most pieces (see below for exceptions). Items must be returned in unworn condition within 14 days of receipt, and all paperwork (including the GIA certificate, if applicable) must be returned as well. After 14 days, all sales are final.

 

If you wish to exchange your piece, we will apply the full amount of your original purchase to a new purchase of equal or greater value. 

 

The new piece must be purchased at the time of the exchange (within 14 days of original purchase). The credit does not apply to future purchases, and the credit is limited to one exchange per piece.

 

Please contact us before you send your jewellery back, so we can be sure it arrives safely.

 

Items must be returned in their original condition, unworn, and with the original packaging. We reserve the right to reject an exchange if we believe that it is not in new condition.

 

Exceptions:

Made-to-order items including engagement rings, bespoke rings, wedding and eternity rings

Earrings – for hygiene reasons.

However - Customer satisfaction is of great importance to us. If you aren’t happy with your item, please contact us and we will work together to resolve the issue.

 

Additional Information About Returns:

• Our return and exchange policy is limited to the pieces in our regular collections. We often upgrade the diamond size or metal quality in our existing designs as special orders for our clients, and these pieces are always final sale.
• We will not refund shipping costs for returns. Shipping costs for any returns or services are the buyer’s responsibility.

 

Resizing

If your ring does not fit, we offer free resizes.

Our current timeline for resizing requests is 4-6 weeks from the time we receive your ring.